About Us
Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.
About the Role
We are seeking a motivated and customer-focused Call Center Agent to communicate with customers, answer inquiries, and introduce products and services over the phone. This position is suited to someone who enjoys conversation, problem-solving, and helping customers find suitable solutions while working toward individual and team performance goals.
Responsibilities
- Handle incoming and outgoing customer calls in a professional manner.
- Provide clear information about products, services, and current offerings.
- Understand customer needs and recommend relevant solutions.
- Present product and service benefits in an engaging and informative way.
- Respond to questions, address concerns, and guide customers through their options.
- Follow up with interested customers and maintain positive relationships.
- Identify sales opportunities and contribute to team targets.
- Participate in training and coaching to improve customer service and sales performance.
Qualifications
- Strong verbal communication and active listening skills.
- Confident and professional phone manner.
- Customer-focused attitude and problem-solving abilities.
- Ability to communicate product information clearly.
- Motivated, adaptable, and comfortable working toward performance goals.
- Previous call center or sales experience is an advantage but not required.
What We Offer
- Training in customer service, product knowledge, and sales techniques.
- Ongoing coaching and professional development.
- A supportive and goal-oriented team environment.
- Opportunities to build communication and sales skills.
- Compensation based on the position and experience.