Call Center Agent

Do you enjoy working in customer support and helping others?If so, we have the job for you!Map Communications is accepting applications in our call center for Full-Time inbound Call Center Agents. We are looking for motivated and performance-driven people. More importantly, we are looking for the RIGHT people to fill these unique and important positions. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy!This is an in office position.Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.To be successful in this role, you must have:A welcoming voice with an upbeat toneStrong command of the English language with good spelling and grammarComputer skills in a Windows based environmentGood attendanceThe ability to type 35 words per minute or moreOur benefits for Full Time Employees include:Employee Stock OwnershipFull Medical, Dental, and Vision BenefitsPaid Vacation Traditional 401K with company matchingFree Life Insurance policyLegal AssistanceCompensation: $17 / Hour Shifts Offered:Full Time - 40 hours per week, 10 hour shiftsMust be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule.Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.Don't miss out on this opportunity – Apply Today!

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