As a Property & Casualty Licensed Member Services Representative, you will play a critical role in delivering exceptional customer experiences while helping individuals and families understand the value of U.S. LawShield's products, services, and educational offerings.
You will serve as a trusted advisor to our members and prospective customers, providing guidance, answering questions, identifying customer needs, and recommending solutions that best fit their circumstances. This role combines customer service, relationship building, and consultative sales in a fast-paced, technology-driven environment.
Whether assisting a current member or helping a prospective customer find the right coverage, you will make a meaningful impact on every interaction.
What You'll Do
- Deliver exceptional service through inbound and outbound phone calls, email, chat, and social media channels.
- Educate prospective and current members on U.S. LawShield products, services, memberships, and training opportunities.
- Identify customer needs and confidently recommend solutions that provide value and protection.
- Build trust and long-term relationships through professional, consultative conversations.
- Take ownership of customer concerns and drive resolutions from start to finish.
- Maintain accurate member records and document customer interactions in company systems.
- Follow up on member inquiries and sales opportunities to strengthen customer engagement and retention.
- Collaborate with teammates, supervisors, and cross-functional partners to ensure an exceptional member experience.
- Support and mentor fellow team members when appropriate.
- Consistently demonstrate U.S. LawShield's core values in every customer interaction.
- Contribute to individual and team performance goals while maintaining high service standards.
What Makes You Successful
- Passion for helping people and delivering outstanding customer experiences.
- Strong consultative sales skills with the ability to identify customer needs and recommend appropriate solutions.
- Excellent communication, listening, and interpersonal skills.
- Ability to build rapport quickly and establish trust with customers.
- Strong problem-solving skills and attention to detail.
- Exceptional organization and time-management abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Comfortable learning and navigating new technology platforms and software.
- Self-motivated, driven, and results-oriented with a positive attitude.
Qualifications
Required
- Active Property & Casualty General Lines License in your home state.
- Customer service, sales, or contact center experience.
- Strong computer proficiency and ability to learn new systems and technologies.
Preferred
- Experience working in a high-volume contact center environment.
- Insurance, membership services, or subscription-based sales experience.
- Associate degree or some college coursework.
Competitive Benefits & Perks
- Hybrid work schedule with up to three days per week in the office for local employees.
- Fully Remote Opportunity is available for qualified employees who live outside the local commuting area.
- Complimentary U.S. LawShield membership for eligible employees.
- 15 days of paid time off annually.