Call Center Agent

Monday-Friday | No Nights or Weekends | Paid Holidays | Full Benefits

Job Type: Full-time (FT40)

Pay: Starting at $17.00 per hour

Location: Rochester Hills, MI

Shift: General 8/hr shift (Shift times will vary with department schedules)

Looking for a healthcare career with work-life balance?

Join Pinnacle GI Partners as a Call Center Agent in our Rochester Hills office and become an important part of delivering an exceptional patient experience. In this role, youll serve as the first point of contact for patients, helping schedule appointments and procedures, coordinating communication between departments, and ensuring every caller receives outstanding service.

This is a great opportunity for someone with strong customer service skills who enjoys helping others, thrives in a fast-paced environment, and wants a predictable weekday schedule.

Why Join Us?

• Starting at $17/hour
• Monday-Friday schedule
• No nights or weekends
• Paid holidays + floating holidays
• Paid Time Off available upon hire
• Benefits start the 1st of the month following hire
• Medical, Dental & Vision insurance
• Life & Disability insurance
• 401(k) with company match
• Supportive team culture
• Opportunities to learn and grow in healthcare

What Youll Do

• Answer incoming calls and provide exceptional customer service to patients and physician offices
• Schedule office visits, procedures, and diagnostic appointments efficiently and accurately
• Educate patients regarding procedure preparations and appointment requirements
• Screen, document, and route calls and messages to the appropriate departments
• Verify insurance participation and update patient insurance information as needed
• Maintain accurate patient demographic information and records
• Communicate with physicians and clinical staff regarding scheduling preferences and requests
• Utilize EMR systems and office technology to support daily operations
• Prioritize multiple tasks while maintaining accuracy and professionalism
• Ensure patient confidentiality and compliance with privacy standards

What Were Looking For

• High School Diploma or equivalent required
• Basic knowledge of medical terminology required
• Medical office experience
• Previous patient scheduling experience preferred
• Strong customer service and communication skills
• Ability to communicate effectively by phone and in writing
• Strong attention to detail with excellent organizational skills
• Ability to work independently and as part of a team
• Strong computer skills; EMR experience a plus
• Ability to multitask and adapt in a fast-paced environment
• Ability to successfully pass a background check and drug screening

About Pinnacle GI Partners

Pinnacle GI Partners is a leading physician-led gastroenterology organization dedicated to delivering exceptional digestive healthcare through clinical excellence, innovation, and compassionate patient care. Our network of providers and care teams is committed to creating an outstanding patient experience while fostering a collaborative and supportive workplace.

Pinnacle GI Partners is an Equal Opportunity Employer and participates in E-Verify.