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Call center agents

Apptad Inc
  • South Charleston, WV
  • $16–$17
  • Instant Apply
22 days ago

Job Description

Job Title: Call Center Agents
Location: South Charleston, WV

The candidate Should be comfortable working any shift from 8 AM EST 10 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

Job description -

Promote and retain products and services.

Experience in customer retention or sales and call center operations.

Prior experience in a call center environment is required.

Deliver excellent customer service over the phone.

Negotiate and process save/service order requests from customers.

Interact with customers patiently, tactfully, and efficiently.

Clearly explain applicable fees and adjustments to customers.

Offer product and service options tailored to customer needs.

Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience.


Numbers & Facts

LocationSouth Charleston, WV
Salary$16–$17

Skills

  • Call Center Operationsunmatched
  • Call Centersunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Negotiation Skillsunmatched
  • Salesunmatched
  • Telesalesunmatched

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