Call Center CSR

Call Center CSR requires:

• Call center
• Customer service
• MS Office

DUTIES:

• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.• Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.• Regularly attend and participate in team meetings.• Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Develop a strong knowledge of our product portfolio and procedures• Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.• Effectively communicate additional promotions and services we offer.• Process customer orders in a courteous, efficient, timely manner with minimal errors..