Call Center CSR

Call Center CSR needs manufacturing experience

Call Center CSR requires:

Must have: SAP/ QP1 experience

Background in call center environment, and managing account from the customer via email, phone, and emails.

Must be willing to work and ready to engage with the team

Must have manufacturing experience.

Fast pasted environment

Working understanding of color matching

Call Center CSR duties:

On phones regularly, managing multiple accounts

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

May initiate customer contact to proactively identify and address customer needs.

Monitors the resolution process to ensure other departments follow through on requests.

Opens and accurately maintains customer accounts by recording and updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution

Process accurate order entry

Works to understand product schedule for Liquid and Powder Coatings manufacturing sites