Call Center Customer Service Representative – Member Support

• Pay rate: $17.00/hour
• Schedule: Monday through Friday, 8:00 AM–5:00 PM
• Work arrangement: Hybrid

This position provides an opportunity to support Montana Medicaid members while gaining experience with medical eligibility, claims processes, and member services.

Key Responsibilities

• Respond to Montana Medicaid member inquiries in a call center environment using established scripts and procedures.
• Gather information, assess member needs, research and resolve inquiries, and accurately document calls.
• Provide clear and concise information regarding member eligibility, Passport provider changes, and member benefits.
• Follow established policies and procedures, including call-handling and escalation processes.
• Advocate for Medicaid members to help ensure their needs are addressed appropriately.

Desired Skills

• Positive, professional, and energetic attitude.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Excellent attention to detail, including grammar and spelling accuracy.

Preferred Experience

• At least one year of medical insurance or medical office experience.
• Experience with computer systems, data entry, and database documentation.
• Previous call center or professional office experience.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.