Call Center - Intake Worker Day Shift

Additional Information About the Role

• Shift information: Day Shift will be 8 AM - 4:30 PM, plus alternating weekends
• Types of clients: Taking calls at our Call Center so no clients seen in person, but the calls taken will vary from crisis support to providing resources to screening/setting callers up for an intake with our SDA (Same Day Access) Team
• Team dynamic: Our Call Center group is well-established. Current team members will be helping to train/onboard new hires.
• Required Skills: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary
• Strong Technology skills - everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems the EMR (electronic medical records) and our phone system); experience working with behavioral health clients is required
• Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC Behavioral Health services, providing community referrals as needed

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful.

Preferred Qualifications

Role Purpose

Provide pre-admission screening for individuals seeking services and linkage to internal/external resources for clients admitted to the agency.

Responsibilities

Provides short term assistance to clients.Assists client in accessing medical, financial and housing resources.Assists in creating community support systems for clients.Screens individuals requesting services and determines appropriate course of action.

Minimum Requirements

Education

Bachelor's Degree - Social Services/related

Experience

2-5 years

Supervisor Experience

No Experience

Preferred Requirements

Experience

5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer