Call Center Member Service Representative

PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service.

RESPONSIBILITIES AND DUTIES

Answer telephone calls and process members transactions as requested

Answer individual questions or help members with problems regarding their account

Open and close various types of accounts, certificates, etc. by online, mail, fax, and email

Process wire transfers by mail, fax, and email

Mail or overnight check withdrawals from members' accounts

Order checks and debit cards, process stop payments, mail statements and histories

Provide help with online banking, reset PINs and passwords

Post mail deposits and mail payments

Assist branches with problems in the phone center

Scan checks, transaction tickets, membership agreement forms, etc.

Other duties as assigned

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent

6-12 Months with Call Center or financial institution experience

Completion of Indiana Members Credit Union Internal Training