Call Center Patient Service Representative

Job Description Upper Great" />

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Call Center Patient Service Representative

Job Code:2026-HAFP-011 FLSA Status:Non-Exempt Referral Bonus Eligible:Yes - $500 Weekly Hours:40 hrs/week Location:Hancock Family Health Clinic

Summary:

Upper Great Lakes Family Health (UGLFH) is seeking a Call Center Patient Service Representative (CCPSR). The CCPSR is often a first contact a patient has with the organization. The CCPSR interacts and assists patients by telephone to schedule appointments, answer and route questions to the appropriate clinic staff, and update patient information.

Responsibilities, included but not limited to:

• Provides excellent customer services, primarily by telephone.
• Creates telephone and web encounters for all patient contacts outside of standard scheduling.
• Collaborates with Front Office PSRs, clinical, and administrative staff.

About Us

Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center. We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.

Our Mission

Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.

Job Qualifications:

• Experience working in a service industry or administrative role providing excellent customer service.
• Experience utilizing an electronic health record system, preferred.
• Ability to prepare basic correspondence and simple reports utilizing Microsoft Office Suite.

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