We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.
Compensation: $18.00 per hour
MATCHING THE RIGHT TALENT TO THE RIGHT POSITIONS
Comprehensive Staffing, founded in 2015, with the goal of providing excellence in temporary staffing. We infuse all aspects of staffing with a commitment to quality that comes from 35 years of management experience. We share a commitment to our clients and employees alike.
Comprehensive Staffing provides employees to a variety of areas, including warehouse, manufacturing, distribution centers, clerical and medical staffing. Whether you need industrial staffing or medical staffing, you will have a dedicated account manager with the necessary experience to supply your needs.
Numbers & Facts
Location
(Remote)
Skills
Best Practicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Distribution Servicesunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Manufacturingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Sales Managementunmatched
Scripting (Scripting Languages)unmatched
Time Managementunmatched
Up-Sellingunmatched
Warehousingunmatched
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