Call Center Representative

Location: Alpharetta, GA
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM

About Us

We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment.

A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

The ideal Candidate

• Compassionate, detail-oriented, and adaptable
• Comfortable in a fast-paced, team-driven office
• Can-do attitude

Key Responsibilities

• Answer incoming calls and emails promptly and professionally
• Make daily outbound calls to schedule patient appointments per clinic protocols
• Document all call interactions according to standard operating procedures
• Assist in resolving customer complaints with the support of the Customer Service Manager
• Enter new patient information into the practice management system
• Update existing patient records

Required Qualifications

• Bilingual in Spanish 
• Previous customer service, call center experience is a plus
• Strong interpersonal, communication and organizational skills
• Customer service oriented with a professional demeanor
• Reliable, organized and collaborative team player

Benefits

• Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
• Employee discount
• Paid Time Off (PTO) and Paid Holidays
• Opportunities for professional growth

Dental experience is highly preferred

Pay is based on experience

Are you willing to consent to a background check including a criminal record check, employment, and education verification?