Call Center Representative BPS

Role: Information Process Enabler

Required Skills: BPO - Dialer Ops

Qualification: Diploma

Experience: 2 - 4 Years

Function: BUSINESS PROCESS SERVICES

Apply By: 2026-11-27

We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.

• Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
• Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
• Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
• Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
• Handle both inbound and outbound calls as part of daily operational and production responsibilities.
• Maintain accurate records through efficient data entry and documentation practices.
• Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
• Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
• Ensure high levels of accuracy, productivity, and adherence to quality standards.

High school diploma or GED required; associate degree or college coursework preferred.

1+ year of customer service, call center, help desk, or customer-facing experience preferred.

Excellent verbal and written communication skills with the ability to communicate professionally with customers.

Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.

Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.

Ability to navigate multiple computer applications while speaking with customers.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $35,000 - $4 0,000 per year