Call Center Representative

Hudson River Community Credit Union's mission is to make our members' lives better.

Call Center Representative- Credit Union

We are looking for a friendly, dependable, and member-focused Call Center Representative to join our credit union team. In this role, you will be a primary point of contact for our members, helping them with account questions, transactions, online and mobile banking support, and general credit union services.

The ideal candidate enjoys helping people, communicates clearly, pays close attention to detail, and can remain calm and professional while handling a variety of member needs.

Key Responsibilities:

• Provide prompt, professional, and courteous service to our members.
• Build relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.

Qualifications:

Experience: Previous customer service or call-center experience preferred. Banking or credit union experience a plus.

Education: High School Diploma

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to navigate multiple computer systems simultaneously.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Working knowledge of Microsoft Office products.

Employment Details:

• Location: HRCCU Operations Center, I Third Street Corinth, NY.
• Payrate: $20.00-$25.00, based on candidate's experience, qualifications, and demonstrated skills relevant to the position.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org