We're looking for a Call Center Representative to join our dynamic Call Center Team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization!
Key Responsibilities:
- Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
- Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
- Document all interactions accurately in the electronic health record (EHR) systems
- Collaborate with team members to resolve complex billing and account issues efficiently
- Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
- Ensure high levels of customer satisfaction through professional and empathetic communication
Skills and Qualifications:
- Minimum of 1 year of experience in a medical call center environment
- Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Knowledge of medical billing, coding, and insurance processes
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Candidates must be available to work onsite in our East Haven, CT office Monday - Friday.
- US based candidates eligible for employment without sponsorship.