Call Center Representative

Cb

El Monte, California
30+ days ago

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Skills

Budgetingunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Community and Social Servicesunmatched
Compensation and Benefitsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Satisfactionunmatched
English Languageunmatched
Establish Prioritiesunmatched
Homeless Servicesunmatched
Multitaskingunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Training/Teaching Curriculumunmatched
Writing Skillsunmatched

Description

Benefits:

401(k)
Bonus based on performance
Opportunity for advancement
Training & development

Benefits/Perks

Competitive Compensation and Benefits
Bonus Based on Performance
Career Growth Opportunities

Call Center Representative

We're seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you'll be the first point of contact for our schools, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.

Responsibilities:

Manage high call volume in a fast-paced environment
Actively listen to customer concerns and provide effective solutions
Build rapport with customers to foster loyalty
Utilize CRM software to accurately document customer interactions
Meet performance metrics, including call handle time and customer satisfaction

Qualifications:

Excellent verbal and written communication skills in English and Spanish
Strong problem-solving and decision-making abilities
Proficiency in computer systems and customer relationship management (CRM) software
Ability to multitask and prioritize tasks effectively
A positive and can-do attitude

Join our team and make a difference in the lives of our customers!

Compensation: $18.00 - $22.00 per hour

Parent Education Bridge for Student Achievement Foundation

PEBSAF Family Academy: Empowering Parents, Nurturing Success

Driven by a deep commitment to community service and quality parent education, PEBSAF Family Academy emerged in 2007, founded by a dedicated group of parents, educators, and school counselors. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning.

Inspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Through interactive and engaging sessions, PEBSAF has transformed the lives of thousands of families across the United States, empowering them to play an integral role in their children's academic success.

Research has consistently demonstrated the positive correlation between parental involvement and student achievement. A study based on data from the National Educational Longitudinal Study involving over 10,000 12th graders revealed that students whose parents actively promoted academic achievement scored significantly better on standardized tests. These involved parents engaged in regular communication with teachers, attended school events, and discussed academic progress with their children. The impact of parental involvement far outweighed other social factors at school, such as extracurricular activities, school climate, and teacher morale.

PEBSAF understands the financial constraints faced by schools and offers a cost-effective flat-fee-for-service model, eliminating hidden costs and budget overruns. This commitment to affordability, coupled with the avoidance of per-parent charges or unnecessary annual licenses, ensures that PEBSAF's programs are accessible to all, regardless of school size or budget.

Whether your school seeks a single workshop or a comprehensive series, PEBSAF Family Academy is ready to collaborate with you, tailoring our programs to meet your specific needs and budget.

Our team of experienced educators is dedicated to providing the highest quality parent education, empowering families and transforming schools into thriving learning environments where every child can reach their full potential.

OUR COMMITMENT

Create a community where families take an active role in the education and future of their children.
Reduce homelessness by helping increase the number of students who graduate with a bachelor's degree or higher.
College success for low-income, minority, and English language learners students.

OUR MISSION

Help families thrive by empowering parents with quality education and community resources to help their children thrive and reach their full potential.
Address disparities in student achievement, college readiness, and increase the number of students who graduate from a college or university.
Provide schools with an effective and affordable family educational program that builds relationships and collaboration in the community.
We collaborate with other community-based organizations with a track record of serving the community. Our partners for student success provide education and resources for families in the community.

Careers

Make a Meaningful Impact on Families

Embrace your passion for education and join our growing organization of Parent Educators who are revolutionizing family engagement through innovation and creativity.

Make a meaningful difference in the lives of families.