CALL CENTER REPRESENTATIVE

DIGITAL CINEMA CALL CENTER REPRESENTATIVE

ROLE IMPACT

The Digital Cinema Call Center Representative provides first-level technical support for digital cinema and theatre systems equipment across multiple locations throughout the United States. This position supports digital projectors, integrated sound systems, servers, and related technology. Using diagnostic techniques and technical support tools, the representative identifies technical problems, investigates root causes, and resolves issues to minimize downtime. This role operates within a structured three-level technical support team.

LOCATION

• Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $18.00 per hour
• Schedule: 12:00 PM – 9:00 PM, with flexibility to work Sunday through Saturday
• Must be available to work Fridays and Saturdays
• Two consecutive days off each week
• Temporary 6-week project (no time-off will be approved)

KEY RESPONSIBILITIES

• Answer inbound calls professionally and courteously, providing exceptional customer service while addressing questions, concerns, and service requests.
• Serve as the primary point of contact for theatre personnel, ensuring inquiries are handled efficiently and escalated to the appropriate support teams when necessary.
• Accurately document customer interactions, service requests, and follow-up activities using call center and ticket management systems.
• Prioritize incoming calls and requests based on urgency, ensuring timely communication and appropriate follow-up.
• Maintain a positive, professional attitude while handling high call volumes, managing multiple requests, and meeting established customer service standards.

MINIMUM QUALIFICATIONS

• Minimum of 1 year of experience in a high-volume call center, customer service, or customer support environment.
• Ability to type at least 40 words per minute, with excellent verbal and written communication skills and proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must be willing to work a flexible schedule, including evenings, weekends, and holidays (both Friday and Saturday are required).

CORE TOOLS & SYSTEMS

• Inbound call handling and customer service platforms
• Customer relationship management (CRM) systems
• Service request and ticket tracking systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Customer communication and documentation tools
• Internal knowledge bases and support resources

PREFERRED SKILLS

• Experience in a high-volume call center, help desk, or customer service environment, including handling inquiries, documenting requests, and coordinating escalations.
• Strong interpersonal skills, active listening, attention to detail, and the ability to multitask, stay organized, and remain professional under pressure.
• Bilingual or multilingual communication skills, with a willingness to learn new systems, processes, and technologies.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy