Call Centers, Communication Skills, Customer Support/Service, Database Administration, English Language, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Presentation/Verbal Skills, Resolve Customer Issues, SAP, Sales, Spanish Language, Telephone Skills, Time Management, Writing Skills
Call Center Representative
The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.
Duties & Responsibilities:
- Ensure that customers understand product information, and be able to provide additional information to customers as needed.
- Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
- Maintain call center database by entering information.
- Ensure all calls are answered in a timely manner.
- Track incoming/outgoing packages for customers.
- Resolve customer complaints, concerns and request.
- Follow up with customers to collect fees for tool replacement.
- Complete tasks in a timely manner by meeting or beating deadlines.
- Perform other duties as assigned.
Education & Experience:
- High School Diploma or equivalent required.
- 2+ years of Call Center experience required.
- SAP experience is a plus.
- Sales experience is a plus.
- Bilingual (English/Spanish) is required.
Skills & Abilities:
- Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
- Ability to type 50 WPM.
- Effective listening skills.
- Ability to multi-task.
- Ability to handle escalated calls
- Excellent interpersonal, written, and oral communication skills.