Job Description
Job Title: Call Center
Job ID:26-05239
Location: Cinncinnati , OH
Duration: 05 months on W2 contract
Job Description:
Client is seeking a Customer Service Representative to support cardholders by answering inquiries, resolving issues, and delivering excellent customer service. This remote position requires strong communication, computer, and multitasking skills.
Responsibilities
Job ID:26-05239
Location: Cinncinnati , OH
Duration: 05 months on W2 contract
Job Description:
Client is seeking a Customer Service Representative to support cardholders by answering inquiries, resolving issues, and delivering excellent customer service. This remote position requires strong communication, computer, and multitasking skills.
Responsibilities
- Handle inbound customer calls and resolve inquiries.
- Provide accurate information and prompt solutions to cardholders.
- Manage customer information across multiple systems.
- Build positive relationships with customers and colleagues.
- Navigate multiple software applications while assisting customers.
- Follow established procedures and meet performance expectations.
Required Qualifications
- Must be at least 18 years old.
- At least 1 year of customer service experience.
- Proficiency using Chromebooks and dual monitors.
- Intermediate computer skills, including Microsoft Office and Outlook.
- Ability to multitask, type, and navigate multiple applications while speaking with customers.
- Reliable high-speed internet and a quiet, distraction-free home workspace.
- Must live within 60 miles or 60 minutes of the Cincinnati hub.
- Flexibility to work shifts between 9:00 AM and 9:00 PM EST, including one weekend day, for a total of five working days per week.
- Must pass the required background investigation (education and employment verification excluded) and fingerprinting.
- Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements.
Preferred Qualifications
- Banking or financial services experience.
- Call center experience.
- Experience working remotely.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to handle customer concerns professionally and adapt to changing processes.
Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com
Numbers & Facts
| Location | Canton, OH (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
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