Call Center Representatives to join a great organization in the Jacksonville, FL area! This is an entry level position.
After at least 30 days of in-person training, this position goes fully remote. Only full-time shifts available. Must be able to work on site during training period. Must be able to pass background check and drug test.
No prior Call Center or Customer Service experienced required. Must possess strong communication skills and be able to proficiently use a computer.
Call Center Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Call Center Representative Job Description/Summary:
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Qualifications:
High school diploma or GED required
Strong customer service and active listening skills
Strong data entry and computer skills
Must be able to pass background check and drug test
Must be able to work on-site during training period
Benefits:
Medical, Dental, and Vision Insurance
401K Plan
Short-term and long-term disability policies, life insurance policies
PTO, Holiday Pay, Sick Day Pay
Remote after training
Growth opportunities available
Numbers & Facts
Location
Jacksonville, FL (Remote)
Skills
Background Investigationunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
High School Diplomaunmatched
Lead Generationunmatched
Needs Assessmentunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Telephone Skillsunmatched
Vision Planunmatched
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