Call Center Representative

We are looking to recruit a hardworking and enthusiastic Call Center Representative to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company – this job is perfect for you!

Great opportunity for fast promotion and growth within the company!

Candidates should have an outgoing and positive /demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

• Managing large amount of outbound calls in a timely manner
• Following call center "scripts" when handling different topics
• Field incoming calls in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Generate leads for sales team and identifying potential sales opportunities
• Ensure all voicemails are answered immediately
• Maintain professional relationships with customers through ongoing excellent customer service
• Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Perform duties and responsibilities with our customers’ satisfaction as your number one priority