Call Center Representative

Call Center Representative

Location: Utica, NY area

Schedule Monday - Friday 8:00am - 5:00pm

Wage $19.00 to $21.00 per hour 

Direct hire opportunity

Position Summary

The Call Center Representative will process orders to insure accurate, on time delivery as well as handling issues as they arise in order to accomplish on time accurate delivery of the customer orders.

Essential Responsibilities:

Resolve customer complaints via phone, email, mail

Process customer orders to ensure accurate, on time delivery

Use phones to reach out to customers and verify account information

Greet customers warmly and ascertain problems or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Perform all other duties assigned by supervisor

Required Qualifications:

Prior experience in a call center

Customer Service experience

Ability to handle 70-100 calls per day

Ability to multi-task and troubleshoot with customers over the phone

Utilize computers and software

Good communication skills

Attention to detail

If you meet the qualifications above and are ready to take the next step in your career, apply now!