Call Center Representative

Call Center Representative

JOB-10047957

Anticipated Start Date

November 30, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individuals to join our client’s team as a Call Center Representative. You will handle incoming and/or outgoing calls. The role focuses on providing excellent service by answering questions, resolving complaints, and delivering technical support to ensure customer satisfaction.

Job Description

• Operate telephone switchboard, answering all incoming calls in a timely and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.
• Utilize overhead paging system to issue fire alarms, disaster alerts, emergency codes and STAT calls. Make announcements as requested.
• If the fire alarms sound, notify the Fire Department when offline by pulling the handle on the firebox located on the right side of the telephone operator’s station.
• Review medical staff schedule, provide on-call information and contact medical staff when requested.
• Record all emergency codes, internal/external disasters, overhead pages and number of fire drills conducted per tour.
• Complete end of tour report and submit to managers and team. Also, input each entry into the specified emergency code book.
• Communicating patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws.
• Provide general information, directory assistance, and assistance in dialing international calls, long distance calls and conference calls.
• Report routine equipment failures to department supervisors and note information on repair log.
• Keep abreast of hospital events that may generate calls and inquiries from those outside the hospital.
• Report status of console operation to relief personnel and supervisor via email when leaving switchboard including pertinent information about hospital staff and events.
• Perform data entry into automated programs to track pertinent data, depending on assignment. Type memoranda, and other copy material.
• Gather appropriate forms and documents, search for and copy documents from archived records and forward to requestor.
• With the approval from the department director; respond to requests for information via e-mail, phone or in-person.
• Sort, file and maintain alphabetical, numerical, and subject filing systems.
• Update directory by removing outdated information and adding new staff/information.
• Check and compare data for accuracy and completeness
• Open, sort and distribute incoming mail and process outgoing mail.
• Maintain inventory of supplies and prepare a list of supplies to be ordered.
• Reproduce and distribute materials as needed.
• Greet visitors; respond to questions, provide information, document, and instructor direct visitors to appropriate party.
• Answer repair line (1Fix ext. 1349), complete work order and submit for resolution.
• Retrieve voice mail messages and handle appropriately.
• Follow up with appropriate staff or department to ensure repairs are being addressed.
• Interact with co-workers and network staff in a courteous and professional manner.
• May be assigned other related tasks as deemed appropriate and necessary.

Skills Required

• Three years’ experience in an office environment in a similar position.
• Fluency in Spanish as second language is a plus
• Knowledge of Microsoft Office Suite and ability to type a minimum of 40wpm
• Customer service orientated
• Must be able to work mandatory overtime and in a 24/7 environment, including weekends, holidays and off tours
• Past work experience answering a multi-line system
• Special Equipment/Machines Operated: Computers, Pagers, Cellular phones, Copier

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Schedule notes: 4:00 PM-12:00 AM - Please indicate if the candidate is available to support on weekends and shift requirement clearly. - First two weeks require training wherein the employee will report to the facility from 8:00AM-4:00PM.

 Pay Rate

• $29 - $34 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.