Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
Responsibilities:- Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
- Schedule appointments, reminder calls to patients.
- Book and reschedule clinic appointments.
- Answer customer inquiries regarding their clinic appointments.
- Must answer phones, utilize in house and pagers, make overhead announcements.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
Requirements:- Two (2) years of experience and Bilingual (facility specific).
- Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
- Active listening providing full attention to callers to understand their concerns and needs.
- Effective problem-solving to analyze a situation, identify core issue and find effective solution.
- Preferred Skills & Experience:
- 1 year experience and Bilingual (facility specific).
- Required Education:
- High School Diploma or general education degree (GED).
- Preferred Certifications & Licensure:
- High School Diploma /GED.
- Languages:
- English Read Write Speak
- Skills:
- Payroll
- Customer service
- Technical support
- Phone experience
- Computer literacy
- Additional
- Verbal and written communication skills
- Active listening
- Problem-solving
Why Should You Apply?Why Should You Apply?