Call Center Representative

Part-Time Call Center Representative
Location: North Richland Hills, TX (In-Office)
Position Type: Part-Time
Pay: $17 per hour

Map Communications is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Are you looking for a rewarding role where your primary focus is genuinely helping people? We are seeking dedicated Call Center Representatives to join our growing team! As a Call Center Representative, you will serve as the welcoming voice behind the businesses we support – making a meaningful, positive impact one call at a time.

Whether you are launching your professional career or looking to leverage your existing customer service background in a supportive environment, we provide all the tools, guidance, and training you need to excel.

Why Work With Us?

• 100% Inbound Calls: Say goodbye to cold calling, aggressive sales targets, and telemarketing. Every caller reaching out to you is actively seeking help, meaning your sole focus is on delivering exceptional care, active listening, and problem resolution.
• No Experience Necessary: We hire for attitude, empathy, and potential rather than a long resume. Whether you're starting fresh or bringing years of experience, we welcome applicants from all professional backgrounds and cultivate an inclusive work environment that genuinely values your contributions.
• Fully Paid Training and Support: From day one, you will enter a structured, comprehensive training program designed to get you completely comfortable with our software, workflows, and call-handling best practices before taking live calls.
• Positive Team Culture: We foster a collaborative, community-driven workplace where supervisors are accessible, hard work is recognized, and your voice is heard.

Key Responsibilities:

No two days are the same, but your primary mission remains constant: delivering clear, compassionate, and efficient support to every caller.

• Inbound Call Handling: Answer high-volume incoming calls promptly while maintaining a warm, professional, and reassuring demeanor at all times.
• Information Capture and Messaging: Accurately document caller information, detail key inquiry notes, categorize request types, and route urgent or specialized messages to the appropriate departments.
• Systems and Software Navigation: Seamlessly navigate multiple internal call-management tools, databases, and reference guides to resolve inquiries quickly and accurately.
• Quality and Performance Standards: Maintain a commitment to excellence by meeting key operational metrics, including call handling quality, attendance, and schedule adherence goals.
• Active Listening and Problem-Solving: Listen attentively to understand the caller's specific needs, ask clarifying questions, and provide clear, accurate guidance.
• Team Collaboration: Work constructively alongside peers, team leads, and management to maintain a positive, encouraging team environment and continuously improve call protocols.

What We Look For

Minimum Qualifications:

• High School Diploma or GED equivalent.
• Must be at least 18 years of age.
• Strong Communication: Excellent phone etiquette paired with fluent written and spoken English (accurate spelling and grammar).
• Technical Literacy: Comfortable using Microsoft Windows and basic office apps, with a typing speed of 35+ WPM.
• Reliability: Exceptional attendance, strong attention to detail, and a solid work ethic.
• Schedule Flexibility: Willingness to work at least one weekend day (Saturday or Sunday) and assigned holidays within our 24/7/365 schedule.

Preferred (Not Required):

• 6+ months of experience in a call center, customer service, or retail environment.
• Bilingual fluency (English/Spanish).
• Some college or post-secondary degree.

Map is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is note used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.