A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!
The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.
Why join us?
401K
401K match
Medical
Dental
Vision
Top compensation!
Bonuses!
Work life balance
Amazing culture!!
Job Details
DUTIES AND RESPONSIBILITIES
Maintaining a positive, empathetic, and professional attitude toward customers always.
Communicating with customers through various channels and responding promptly to customer inquiries.
Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
Troubleshooting products following the complaint handling process.
Communicate with and inform supervisor of any problems or issues that arise.
Ensuring performance goals are met.
Knowledgeable on systems, products, services, and best practice.
Coordinating with other departments to resolve issues.
Other duties as assigned.
ROLE REQUIREMENTS:
Full time 12 pm to 8 pm with rotating weekends
High School Diploma or GED
Minimum of 1 year experience in Customer Service environment with measured metrics
Proven experience being able to perform computer skills and strong at multitasking
Prior experience providing customer support in a call center environment
Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
Microsoft and NetSuite or Oracle experience preferred
COMPETENCIES
Confidently owns responsibilities, accepts constructive feedback, and provides the same.
Comfortable with learning and ongoing development.
Organized.
Team player, who considers team success a priority over personal.
Understands prioritization.
Can do mentality.
Problem solver
Critical thinking.
Ability to remain calm, courteous, and professional when dealing with an irate customer.
Ability to handle customer interaction through various channels of communication.
Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.
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