Description
Experienced Customer Service Representative Desired!
Part-Time | Onsite
Join a Team Where Your Work Matters
Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.
If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.
What DEX Can Offer You!
Full-time schedule (40 hours per week)
Competitive pay and full benefits package
Competitive PTO and paid holidays
Career growth, development, and internal promotion opportunities
Paid in-house training
Employee recognition and rewards programs
Corporate discounts and employee perks
Full access to our DEXpresso Café with complimentary specialty coffee drinks
A positive, supportive, and team-focused workplace
What You’ll Be Doing
Be the first point of contact for customer inquiries
Communicate clearly and professionally with customers and internal teams
Identify customer needs and provide timely, helpful solutions
Answer incoming calls and route them to the appropriate department
Work closely with Tier 2 teams to escalate and resolve technical issues
Track, document, and follow up on unresolved issues
Use multiple systems to accurately capture customer information
Stay current on new processes, tools, and technology
Assist customers via phone, email, chat, and other communication channels
Perform other duties as assigned
What We’re Looking For
High school diploma or equivalent experience
2–3 years of customer service or call center experience preferred
Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)
Strong multitasking skills (talking and typing at the same time)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to navigate multiple systems in a fast-paced environment
Empathy, professionalism, and a customer-first mindset
Why DEX Imaging?
At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.
Ready to get started?
Apply today and become part of a company that truly values its people.