The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.
Answering a high volume of patient calls.
Booking, changing, and canceling appointments.
Finding the correct provider and appointment type.
Checking patient and insurance information.
Updating patient records.
Answering basic scheduling questions.
Keeping appointments accurate so clinics operate smoothly.
| Location | Novato, CA |
| Job Type | Full-time |
| Industry | Healthcare Services |
| Salary | $23–$25 Per Hour |
| Year Founded | 2001 |
| Headquarters | Atlanta, Georgia, US |
| Website | http://www.insightglobal.net |
One year of relevant healthcare experience, preferably in scheduling, patient access, or a similar patient-facing role.
One of customer service experience over the phone or in person
High school diploma
Company Context
ASP is a medical supply company selling products such as syringes, gowns, wound care products, and other healthcare supplies to hospitals and large physician groups.
The company is in growth mode and is targeting roughly 3x revenue growth.
They have been overhauling supply chain operations and have already transformed 4 of their 5 supply chain organizations.
The previous person in the role was promoted to Director, which suggests there is visibility and growth potential.
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