About SSTAR
We are more than just a quality treatment facility for substance use disorders—we are a total health community. At SSTAR, our mission is healing the community, one person at a time. We provide a deeply personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch.
As a Federally Qualified Health Center (FQHC), SSTAR offers a purpose-driven work environment where your career makes a tangible difference. Our FQHC status also provides unique financial perks, including employee eligibility to apply for three distinct student loan repayment programs.
Schedule & Compensation
- Hours: Monday through Friday, 9:00 AM - 5:00 PM (No weekend shifts)
- Pay Rate: $17.00 - $17.50 per hour
Benefits & Perks
- Financial Security: 403(b) retirement plan and employer-provided Life Insurance.
- Comprehensive Health: Robust Health, Dental, and Vision insurance plans.
- Flexible Spending: Pre-tax Flexible Spending Accounts (FSA) for medical or dependent care.
- Disability & Peace of Mind: Short and long-term disability options, including coverage integrated with the Massachusetts PFML.
- Work-Life Balance: Generous Paid Time Off (PTO) package.
- Professional Growth: Direct opportunities to earn Continuing Education Units (CEUs) to advance your career.
- Exclusive Discounts: Employee savings on cell phone plans, eyewear, and retail partners.
- Voluntary Coverage Options: Access to supplemental Critical Illness, Accident, Life, and Disability insurance protections.
Keyword: Call Center Specialist
Required Experience:
Key Responsibilities
- Compassionate Communication: Answer all incoming phone calls with a high level of professionalism, empathy, and care.
- Patient Intake & Care Coordination: Gather and accurately log client demographic details, valid email addresses, and insurance information into our system.
- Insurance Verification: Real-time checking and verification of insurance eligibility to facilitate smooth care access.
- Strategic Scheduling: Efficiently manage and book client healthcare appointments.
- Active Listening & De-escalation: Engage closely with callers to confirm or clarify information, using strong communication skills to diffuse challenging or inappropriate client behaviors as needed.
- Technical Proficiency: Utilize advanced call center software, internal databases, structured scripts, and digital tools effectively.
- Performance Excellence:Strive to meet or exceed call center metrics while maintaining a consistently excellent standard of customer service.
- Compliance: Adhere strictly to all organizational policies, procedures, and healthcare privacy guidelines.
Role Requirements & Qualifications
Education & Experience
- Education: High School Diploma or GED required.
- Experience: Previous experience in a customer support, call center, or similar client-facing role.
Knowledge & Compliance
- Regulatory Standards: Foundational knowledge of HIPAA and 42 CFR privacy and confidentiality regulations.
- Health Plan Literacy: Ability to interpret and understand health plan benefits and structures.
Core Skills & Attributes
- Professionalism & Discretion: High degree of tact, accountability, and absolute discretion when handling sensitive data.
- Technical Literacy: Fast, accurate typing skills and familiarity with scheduling software and basic computer systems.
- Team Collaboration: Strong ability to work well within a team environment to support shared call center goals.
- Adaptability:Flexible approach to managing shifting priorities in a structured environment.
From: SSTAR