Call Center Specialist

We are seeking a personable and dependable Call Center Specialist to join a fast-paced, customer-focused team. This position is ideal for someone who enjoys helping others, communicates confidently over the phone, and can efficiently manage a high volume of customer interactions while providing excellent service.

Responsibilities

• Handle a high volume of inbound and/or outbound customer calls in a professional and courteous manner

• Assist customers with questions, account inquiries, and general service needs

• Research customer concerns and provide accurate, timely resolutions

• Document customer interactions and maintain detailed, accurate account notes

• Navigate multiple systems while communicating with customers

• Escalate complex issues to the appropriate department when necessary

• Follow established procedures and maintain confidentiality of customer information

• Meet established expectations for call quality, productivity, attendance, and customer service

• Provide a positive customer experience during every interaction

Qualifications

• Previous call center, customer service, collections, or high-volume phone experience preferred

• Strong verbal and written communication skills

• Comfortable handling a high volume of calls throughout the day

• Strong computer and data-entry skills

• Ability to navigate multiple systems and applications simultaneously

• Excellent listening, problem-solving, and de-escalation skills

• Strong attention to detail and organizational skills

• Ability to remain professional when handling challenging customer situations

• Dependable and able to work effectively in a structured, performance-driven environment

Pay Details: $18.00 to $19.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.