About the Role: TRIGENT SOLUTIONS INC is looking for a motivated and detail-oriented Call Dispatcher or Call Operator to join our team at Ft. Campbell, KY. This is an exciting opportunity to play a critical role in coordinating communications and ensuring smooth, efficient operations in a fast-paced environment. If you thrive under pressure and have a passion for keeping things running seamlessly, we want to hear from you!
Responsibilities:
Receive, process, and dispatch incoming calls in a timely and professional manner
Coordinate communication between field personnel, units, and relevant departments
Monitor and track active calls, service requests, and response statuses
Maintain accurate logs and records of all calls, dispatches, and communications
Prioritize and escalate urgent or emergency calls according to established protocols
Operate radio, telephone, and computer-aided dispatch (CAD) systems effectively
Provide clear and concise information to responders and personnel in the field
Requirements:
Prior experience in dispatching, call center operations, or a related communications role preferred
Strong verbal and written communication skills with a calm, professional demeanor
Ability to multitask and remain composed in high-pressure or emergency situations
Proficiency with dispatch software, CAD systems, or radio communication equipment
Excellent attention to detail and strong organizational skills
Ability to obtain and maintain required security clearance or base access for Ft. Campbell
High school diploma or GED required; additional training or certifications a plus
About Us: TRIGENT SOLUTIONS INC is a dedicated solutions provider committed to delivering exceptional operational and support services to clients in demanding environments. Our team is known for reliability, professionalism, and a strong commitment to mission success. We pride ourselves on fostering a supportive workplace where employees are valued and empowered to do their best work every day.