Campus Visit Coordinator

Campus Visit Coordinator

Position Overview

The Campus Visit Coordinator coordinates daily on-campus individual and family visit experiences for prospective undergraduate and graduate students. Serving as a primary frontline customer service representative and ambassador for the university, this role ensures high-quality hospitality at the Welcome Center while managing visit logistics, scheduling, and student worker coverage. The coordinator supports university enrollment goals by delivering memorable visit experiences through all phases of the admissions funnel.

Alignment with Theological Positions

The person who fills this position must be someone who personally agrees with Biola's Articles of Faith and Statement of Biblical Principles and who is supportive of the positions taken by Biola as contained in its Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola.

Core Information

Department: Enrollment Marketing

Reporting To: Associate Director of Enrollment Management Hospitality & Engagement

Educational requirements: Bachelor's degree

Hours per week: Full time, Hourly - 40 hours/week, 12 months per year

Location: Welcome Center - this position requires personal attendance at Biola's campus in La Mirada, California

Essential Duties

Hospitality & Reception

• Serve as the frontline customer service and hospitality point of contact for visiting students, families, and campus guests.
• Greet visitors at the Welcome Center desk, answer incoming inquiries via phone, email, and texting channels, and ensure a warm, engaging first impression.
• Oversee Welcome Center lobby presentation, visitor materials, and reception desk coverage.
• Deliver compelling, faith-integrated messaging regarding the student experience, campus culture, and university academic programs.
• Ability to work evenings and weekends to support Admissions Events.

Administrative Support

• Utilize the Customer Relationship Management (CRM) platform, email, and web tools to create and distribute customized visit itineraries.
• Process daily visit registrations, manage group visit requests, and maintain accurate attendance records.
• Assist with visit tracking and generate monthly visit comparison reports for admissions leadership in collaboration with Data Operations.
• Manage shared Admissions Visit and Reception email accounts, phone lines, and automated reminder communications.

All other duties as assigned that the supervisor determines are appropriate.

Coordination & Engagement

• Coordinate schedule logistics for individual visits (5,000+ annually), connecting visiting families with faculty, academic departments, admissions counselors, athletics, and dining services.
• Support campus visit coordination and provide event administrative support in collaboration with the Associate Director of Enrollment Hospitality.
• Assist in supporting large-scale university events from a Welcome Center and Visitor Information perspective.
• Communicate and collaborate effectively across various campus departments to support guest engagement and university workflows.

Required Qualifications & Skills

• Institutional knowledge of Biola University's mission and alignment with Christ-centered higher education
• Strong verbal communication and customer service skills.
• Reliable, punctual, and maintains a professional demeanor suitable for a university welcome center.
• Highly organized with strong attention to detail and the ability to multitask effectively.
• Basic computer proficiency, including email, Google Workspace, and standard office software.
• Ability to work independently and collaboratively with a diverse team.
• Strict adherence to maintaining the confidentiality of sensitive information and records.

Objective Goals to be attained

Achieve Enrollment Management's campus visit goal set annually by the supervisor.

Supervisory & Growth

This role offers significant professional work experience in a campus environment. The Campus Visit Coordinator will work under the guidance of the Associate Director of Enrollment Management Hospitality & Engagement and may be involved in onboarding and training future student staff.

Hiring Range: $22.40 - 25.20 per hour