CARD SERVICES SPECIALIST

Location: Albuquerque, NM 87109

Schedule of Work: (not a remote or hybrid position)

• Monday to Friday: 8:00 AM to 6:00 PM
• Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement for Professional Development

• 401(k) Plan with Employer Match

• Pension Plan for Long-term Security

• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Card Services Specialist at Sandia Area, you support members and internal team members across the credit union's consumer and business debit and credit card programs. This role provides knowledgeable, timely support for card servicing, transactions, disputes, and digital card tools while helping ensure the accuracy, security, and operational integrity of our card programs. The Card Services Specialist researches and resolves card-related issues, performs operational processing, and delivers consistent service while continuing to develop expertise across card products, systems, and processes.

Responsibilities include, but are not limited to:

• Educate and support members and internal team members on debit and credit card products, card features, digital card tools, rewards, and dispute processes to promote a positive and secure cardholder experience.

• Research, troubleshoot, and resolve card-related inquiries and transaction issues, including declined authorizations, blocked cards, transaction exceptions, disputes, fraud claims, rewards, and card replacement needs.

• Accurately and timely process a variety of card servicing and operational requests, including new and instant card issuance, card maintenance, PIN resets, limit adjustments, rewards maintenance, disputes, and fraud claims.

• Research and resolve card transaction exceptions, processing issues, account discrepancies, and other card-related operational matters, escalating complex or higher-risk issues as appropriate.

• Utilize core systems, card processing platforms, digital banking tools, and other applicable systems to research activity, complete card servicing requests, document actions, and support efficient card operations.

• Maintain a thorough understanding of and adherence to applicable regulations, credit union policies, procedures, internal controls, and operational guidelines while ensuring card-related activities are completed accurately and securely.

• Demonstrate a strong commitment to Sandia Area's mission, vision, and values by providing professional, knowledgeable, and member-focused service while maintaining integrity and ethical conduct in all interactions and responsibilities.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in customer relations and credit card maintenance with a requisite understanding of financial institution operations.

• Basic level of analytical ability where problems are complex (i.e., transaction, loan problems).

• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.

• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.

• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED

• Two (2)year(s) of applicable experience required.

• Financial institution experience required with progressive responsibilities in operations procedures.

• Please submit an employment application to www.sandia.org/careers *

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.