Card Services Specialist

Note:

• The position is Hybrid (Hybrid).

Position Details:

• Position: Card Services Specialist
• Industry: Banking/Financial Services
• Job duration: 12 months (Possible Extension/Conversion)
• Location: Phoenix, AZ 85034 (Hybrid - 3 weekdays in the office, 2 weekdays from home)
• Training Duration: 6-8 weeks > Monday - Friday; 8 AM - 4:30 PM Mountain Time
• Work Schedule: Monday - Friday
• • 10:30 AM - 7 PM Mountain Time (Fall/Winter)
  • 9:30 AM - 6 PM Mountain Time (Spring/Summer)
• Interview Process: 1 round - Video/In-Person Interview
• Pay Range: $29-30/hour
• Tentative Start Date: 12/07/2026

Project Scope/Roles and Responsibilities:

• This is a specialized, technical customer support role within the Card Digital Services team, supporting commercial card clients and the digital platforms used to manage their card programs. Unlike traditional cardholder support, this position focuses primarily on online platform troubleshooting, technical assistance, and resolving issues related to commercial card program functionality.
• Phone-Based Technical Support: Provide 100% phone support, answering incoming calls through a designated queue.
• Digital Platform Troubleshooting: Assist clients with technical issues and functionality related to commercial card digital services and online expense management platforms.
• Commercial Card Program Support: Troubleshoot a variety of program-related issues, including Expense management and reporting issues, Card allocation and credit limit adjustments, Card program administration and management, Password resets, account access, and other platform-related issues.

Required Skills:

• 2-3 years of card experience, ideally supporting commercial card platforms or providing technical servicing.
• Strong technical troubleshooting, analytical, and problem-solving skills, including the ability to research errors, investigate data discrepancies, and work through complex client issues.
• At least 1 year of client-facing experience, with the ability to provide technical support and troubleshoot issues directly with clients over the phone and via email.
• Excellent verbal and written communication skills, with a professional, courteous, and client-focused approach.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.