Care Center Agent - Part-Time

FULLY-REMOTE OPTION UPON IN-PERSON/ONSITE TRAINING

Essential Job Functions

• Schedules appointments for patients by phone when they call in following medical practice scheduling protocols.
• Utilizes time management and customer service skills to facilitate phone calls with patients, staff, and others.
• Communicate calmly and clearly with patients about appointments in all circumstances.
• Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns.
• Confirms that updates (i.e. cancellations or additions) are input into the master schedule promptly.
• Stays up to date with system services to facilitate efficient and timely patient access.
• Obtains referrals, authorizations, and demographic information for patients.
• Verifies insurance information to maximize reimbursements with all third party payers.
• Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.
• Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• Proven basic computer skills and ability to type 35 words per minute
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Medical terminology
• One year experience in a switchboard, medical practice, or call center.
• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

X

Extreme Cold

X

Heights

X

Confined Spaces

X

Extreme Noise(>85dB)

X

Mechanical Hazards

X

Use of Vibrating Tools

X

Operates Vehicle

X

Operates Heavy Equipment

X

Use of Lifting/Transfer Devices

X

Rotates All Shifts

X

8 Hours Shifts

X

10-12 Hours Shifts

X

On-Call

X

Overtime(+8/hrs/shift; 40/hr/wk)

X

Travel Between Sites

X

Direct Patient Care

X

Respirator Protective Equipment

X

Eye Protection

X

Head Protection (hard hat)

X

Hearing Protection

X

Hand Protection

X

Feet, Toe Protection

X

Body Protection

X

Latex Exposure

X

Solvent Exposure

X

Paint (direct use) Exposure

X

Dust (sanding) Exposure

X

Ethylene Oxide Exposure

X

Cytotoxic (Chemo) Exposure

X

Blood/Body Fluid Exposure

X

Chemicals (direct use) Exposure

X

Mist Exposure

X

Wax Stripper (direct use)

X

Non-Ionizing Radiation Exposure

X

Ionizing Radiation Exposure

X

Laser Exposure

X

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

X

Sitting

X

Walking

x

Climbing Stairs

X

Climbing Ladders

X

Standing

x

Kneeling

X

Squatting (Crouching)

X

Twisting/Turning

X

Keyboard/Computer Operation

X

Gross Grasp

X

Fine Finger Manipulation

X

Hand/Arm Coordination

X

Pushing/Pulling(lbs. of force)

Carry

Transfer/Push/Pull Patients

X

Seeing Near w/Acuity

X

Feeling (Sensation)

X

Color Vision

X

Hearing Clearly

X

Pulling/Pushing Objects Overhead

X

Reaching Above Shoulder Level

X

Reaching Forward

X

Lifting Floor to Knuckle

###

Lifting Seat Pan to Knuckle

###

Lifting Knuckle to Shoulder

###

Lifting Shoulder to Overhead

###

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.