Care Center Manager

Why Work for Vondel Mortuary - South?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life's challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is the primary supervisor responsible for overseeing Care Center Operations and ensuring that the preparation and presentation of the deceased meets regulatory, organizational and client family expectations within a designated business or group of businesses.

Essential Functions

• Trains and supervises employee(s) who prepare and embalm decedents in conformity with regulatory and organizational requirements.
• Responsible for the daily scheduling and activities of the care center and embalming personnel.
• Instructs staff on the proper and safe usage of embalming instruments and machinery in accordance with company guidelines.
• Oversees the dressing, cosmetology and casket processes.
• Ensures that remains are placed in visitation room and verifies that viewings are set up to comply with client family wishes.
• Oversees preparation of decedents for transportation as needed.
• Utilizes personal protective equipment and adheres to relevant operational and safety procedures.
• Ensures all prep room supplies, equipment and chemical substances are stored, utilized and maintained in accordance with applicable laws and organizational guidelines.
• Answers questions and assists with serving the needs of client families.
• Ensures proper paperwork, including permits, logs, identification tags, and certificates are completed accurately and timely and in accordance with relevant laws and regulations.
• Conducts and/or attends all required safety training meetings as scheduled.
• Maintains inventory and ensure preparation room and refrigeration unit are clean.
• Instructs and oversees work of Apprentice Embalmers on cases and paperwork.
• Other duties as assigned.

Competencies

• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Communication Proficiency.
• Teamwork Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Four-year degree or equivalent combination of education and experience preferred.
• Bachelor's degree strongly preferred
• 5 years of experience as a licensed Embalmer.
• Valid Embalmer's license preferred.
• Valid Funeral Director's License highly preferred.
• Valid state issued driver's license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Ability to read, write and speak English fluently. Bilingual is a plus.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Attention to detail and follow-through.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.

Supervisory Responsibility

This position has direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outside.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company's safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• This position may also require power reaching, pushing, and pulling.
• Employees in this role must be able to perform job duties when awakened from a sound sleep.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Moderate

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.