Position Summary:
The Care Coordination Manager (CCM) is responsible for performance oversight, training, and caseload support for care management staff. The CCM partners with site managers by providing clinical and program specific feedback to supplement the day-to-day support of the site managers. Under the supervision of the Care Management (CM) Director, the CCM develops tools and systems to efficiently measure performance, analyze performance trends, and to innovate to better meet the needs of our patients. In collaboration with the CM Director , the CCM supports the clinical and professional development of Care Managers.
Principal Duties and Responsibilities:
Training and Support
- Coordinates onboarding and initial training for Care Managers
- Provides support to care management staff related to care management workflow, performance, and documentation expectations
- Collaborates with other CCM and CM director on program vision, implements vision and provides quality oversight and support to CM staff
- Supports CM Director in providing or coordinating training on relevant topics to ensure quality care management support.
- Conducts monthly rounding sessions with assigned care management staff.
Monitoring and Analysis
- Works with clinic site managers to assist in maintaining and improving performance of care management staff (e.g., providing consistent progress reports to CMs and their site managers, assisting site managers in understanding the role(s) of care management staff, and working with site managers to coach care management staff on day-to-day issues.)
Regularly monitors care management staff performance, including caseload volume, timely completion of expected tasks, appropriate outreach and enrollment, productivity and compliance, etc.
Partner with Site Managers in performance management efforts for staff inc
Works directly with care management staff to answer questions or troubleshoot issues related to performance metrics and/or workflow.
Administrative
- Participates in program-related meetings and audits with funders as delegated by the CM Director
- Partners with Analytics + EMR teams to create tools support meeting requirements of funders
- Conducts monthly rounding sessions with assigned care management staff
- Performing other duties as required to assist LCHC in achieving its mission
Required Skill or Abilities:
- Interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a very diverse staff in a variety of capacities throughout the organization.
- Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
Initiative and creativity for problem solving and proactive improvement of staff engagement and clinic workflows.
- Capable of exemplifying the values of Lawndale Christian Health Center in all circumstances.
Strong organizational and time management skills.
- Ability to collaborate and interact with a diverse group of health care professionals and synthesize ideas from different departments including operations, grants and analytics
- Embraces and personifies the mission of Lawndale Christian Health Center, by performing work in a whole person way, providing for the physical, emotional and spiritual needs of patients.
Required Knowledge, Experience, or Licensure/Certifications
- Bachelors degree with significant case management experience or MSW, MPH, MHA, or related graduate degree preferred.
- Preferred content expert in: maternal child health, chronic disease management and complex care coordination