Care Coordination Specialist - CMA

Location:

Portland, OR Exit Disclaimer: You Are Leaving www.ihs.gov

Type: Urban Salary Range: $26 to $29 / Per Hour Open Period: 11/4/2026 until filled Summary: The Certified Medical Assistant Care Coordination Specialist supports both clinical care and culturally specific care coordination for Spirit of Healing members. The position helps members navigate health care and social service systems, addresses barriers and social determinants of health, and works collaboratively with members, families, caregivers, community partners, and multidisciplinary care teams to improve health outcomes and satisfaction with care. Duties: -Provide health education regarding procedures, diagnoses and medications. -Provide patient navigation through health care systems to identify and reduce barriers to care. -Coordinate and update plans of care that include member-specific goals and self-management support. -Assist members in navigating social service resources, benefits, and community programs. -Help members track upcoming appointments, schedule transportation, and understand after-visit and follow-up instructions. -Coordinate appointments with providers to support timely diagnostic and treatment services; arrange language interpretation or translation services when needed. -Send, track, and follow up on referrals to internal and external resources and facilitate linkages to follow-up services. -Provide warm handoffs to internal and external services, which may include accompanying a member to an initial appointment or connection with health care, behavioral health, addictions, housing, or cultural resources. -Assist members in learning about and accessing culturally specific resources and activities. -Conduct outreach and monitor member well-being in clinic, community, or home settings as determined by the plan of care and program protocols. -Initiate and maintain communication and collaboration with members, families, caregivers, community partners, and members of the service team as permitted by the member. -Participate in multidisciplinary team meetings, clinical supervision, and other required meetings to coordinate care. -Maintain a timely and effective caseload and complete thorough, accurate documentation and required daily, weekly, and month-end reports in accordance with agency policy and applicable Oregon Administrative Rules. Qualifications: -High School Diploma or General Educational Development (GED) certification required. -Active certification as a Medical Assistant in the State of Oregon. -Must have CPR certification annually. -Demonstrated computer proficiency, including Microsoft Office applications, electronic health records, and database or care-management systems. -Ability to work independently and collaboratively while maintaining professional boundaries with clients, community members, and staff. -Ability to travel between multiple sites and community locations throughout the day; must meet NARA NW''s driving requirements, including maintaining a valid driver''s license, a clean driving record, access to reliable transportation, and proof of current automobile insurance. -Availability to work occasional evenings, weekends, and special events as needed. -Must pass pre-employment and for-cause drug testing. -Must pass criminal background and DMV checks. Preferred Qualifications: Two years of recent paid experience performing responsibilities similar to those described above. Certification as a medication aide. Experience using motivational interviewing, trauma-informed care, or evidence-based practices that support behavior change. Experience working with diverse populations that have encountered barriers related to marginalization, mental health, substance use, or access to care. Experience working with American Indian/Alaska Native communities, Tribal communities, and people affected by intergenerational trauma. Knowledge of, or willingness to learn about, gender-affirming care and resources and the unique needs of transgender and gender-diverse people. Work Type: Permanent, Full Who May Apply? US Citizens Get Details & Apply: https://www.paycomonline.net/v4/ats/web.php/portal/EA72704778F72D2D4728EEA7608BC7B0/jobs/494166 Exit Disclaimer: You Are Leaving www.ihs.gov