Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Medical Front Desk & Patient Care Coordinator

Fit Club Physical Therapy & Sports Performance | New York City


Schedule: 29–40 hours per week | Saturday availability required
Position: In-person | Prior medical front desk experience required


Join a Team That's Helping NYC Move, Feel, and Perform Better!


Fit Club Physical Therapy & Sports Performance is seeking an experienced, organized, and personable Medical Front Desk & Patient Care Coordinator to join our growing team.


We're looking for someone with previous experience in a physical therapy clinic, medical office, or similar healthcare setting who understands insurance benefits, communicates confidently with patients, and thrives in a fast-paced, team-oriented environment.


We're looking for someone who can take ownership, stay organized, and help deliver an exceptional patient experience.


About Fit Club


Our mission is simple: Heal NYC.


We combine personalized physical therapy, strength training, and sports performance to help New Yorkers recover from injuries and return to doing what they love.


Our Care Coordinators are essential to our success, serving as the first point of contact for patients and helping our clinics run efficiently.


What You'll Do


Patient Communication & Scheduling

• Answer incoming calls, emails, and patient messages professionally and promptly.
  
  
• Make outbound calls to schedule evaluations, follow-up visits, and reconnect with patients.
  
  
• Manage scheduling, cancellations, rescheduling, and appointment confirmations.
  
  
• Welcome patients and deliver a friendly, professional experience.
  
  
• Follow up with prospective and existing patients to help