Care Coordinator

NATURE OF WORK: The Care Coordinator's duties include assessment of client's needs and strengths, planning and setting treatment goals and objectives with the client, evaluation of progress toward these goals, advocating on behalf of the client, linking/referring clients to needed community resources, providing supportive individual and/or group counseling to clients on caseload and in other areas within the agency, and crisis assistance/intervention. The Care Coordinator convenes the treatment team and acts as primary contact person for the client within the agency. The Care Coordinator serves as an information source and interfaces with external services ensuring quality of availability, continuity, flexibility, and integration of necessary resources and services.

ESSENTIAL DUTIES:

• Assess client's needs and evaluate progress toward treatment goals.

• Face-to-face contact with assigned clients for a weekly treatment plan review meeting.

• Use electronic conferencing technology, such as Zoom, Microsoft Teams, and conference call features on a telephone to facilitate client interaction when face-to-face is not possible.

• Keep treatment plans and reviews current for the assigned caseload.

• Initiates, coordinates, and facilitates interdisciplinary treatment team meetings.

• Use clear communication skills with clients and other professionals.

• Link and refer clients to necessary resources and services to meet their individual needs.

• Provide crisis services for individuals who are in crisis.

• Works closely with other Care Coordinators and/or Case Managers at times.

• Completes and submits Electronic Medical Record documentation as required by Valley, OHFLAC, BMS, CMS, and other licensing agencies (notes including direct support progress notes, master treatment plans, etc.) completed accurately and timely and will accurately and appropriately reflect services the consumer(s) has received.

• Reviews consumer's Electronic Medical Record (EMR) charts and documentation from other programs or service providers to ensure coordination of services.

• Provide crisis services and intervention and/or assistance with consideration of the principles of client choice and least restrictive alternatives.

• Adheres to Valley's standards of conduct and compliance.

• Serve on committees as assigned.

• Attend trainings and in-services as required for compliance and skill improvements.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below.

• BA/BS in Human Service field.

• Six months to one-year experience with substance use disorder (SUD) population.

• Six months to 1 year experience with mental health population.

• Ability to comply with all of Valley's policies and procedures.

• Ability to comply with Client's Rights.

• Ability to comply with Valley's and division/departmental safety procedures.

• Ability to read, write, understand, and speak the English language.

• Valid Driver's License.

• Ability to obtain and maintain CPR/First Aid certifications.

PREFERRED QUALIFICATIONS:

• LSW or eligible for TLSW.

• 6 months experience as a Service or Care Coordinator.

• 1 year or more experience with the Substance Abuse & Mental Health population.