Care Coordinator I

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities
• The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

The purpose of this position is to promote health and wellness within our communities by communicating effectively with patients as follows:

Essential Duties and Responsibilities:

• Serve as a first point of contact for incoming phone calls.
• Provide warm and friendly telephonic interaction with a focus on coordinating a patients access to information while reducing phone transfers.
• Schedule patient appointments and proactively communicate other appropriate services and information.
• Relay messages between patients and their care team.
• Enter and retrieve patient health data within an electronic health record system.
• Demonstrates the ability to act as a representative for patient and provider inquiries.
• Demonstrates knowledge of all NEW Health locations, services, scheduling availability, and Patient Services Department resources.
• Interacts effectively with patients by educating and communicating the importance of follow up visits and continuing care.
• Demonstrates superior customer service skills to improve the patient experience.
• Treat patients with the highest respect and maintain patient confidentiality.
• Other duties as assigned.
• Travel required.

Qualifications:

Education/Experience: HS diploma or GED required. Healthcare background and/or customer service background preferred.

Skills: Excellent oral communication skills required. Proficient computer skills required. Excellent customer service skills required. Ability to work as a team member.

Physical Demands:

Care Coordinators are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is approximately 25% for up to 10 pounds and less than 1/3rd of the time up to 40 pounds. Rarely is there a need to lift more than 41 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NEW Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, disability, veteran status, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information or any other basis prohibited by local, state or federal law.