Right at Home Des Moines is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and caneffectively multitask in a high functioning office environment. ESSENTIAL FUNCTIONS FOR CARE COORDINATOR
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.
- Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.
- Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates.
- Engages with prospects looking for care.
- Participates in Client Satisfaction program.
- Identifies and reports opportunities to improve client experience.
- Serves as an on-call coordinator on rotating basis with other office staff.
- Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.
- Works to secure Google reviews from clients and/or their families for Google business page.
- Participates in marketing and community activities.
- Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
- Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.
- Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.
- Maintains complete, accurate and timely client records in EMR.
- Uses tags appropriately in EMR for data collection and reporting.
- Maintains compliance with applicable laws and regulations and agency policies and procedures.
- Participate in orientation and training for new caregivers.
- Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.
- Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.
- Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.
- Conducts client introductory and supplemental visits on an as-needed basis.
- Mentors caregivers and positively communicates opportunities to improve the client experience.
- Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.
EDUCATION/ SKILLS/ ABILITIES/ AVAILABILITY OF CARE COORDINATOR
- Licensed Professional Nurse license in good standing required.
- Basic office and computer skills and organizational abilities.
- Excellent interpersonal relations abilities. Excellent telephone skills.
- Have a valid driver's license and use of insured automobile.
- Knowledge of common medical terminology. And home health experience preferred.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
COMPENSATION AND BENEFITS FOR CARE COORDINATOR
- Salaried position with competitive pay based on experience
- PTO
- Paid Holidays
- Health Insurance
- Savings Plan
- Same day pay with Tapcheck
- Ongoing paid training and development, opportunities for growth
- Recognition, celebrations, and great team interactions!
IND123
Right at Home Des Moines is locally owned and operated, was established in 2003, and our mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care driven by our Joint Commission accreditation, Right at Home Best Practices, and the Golden Rule each and every day in Central Iowa. However, we couldn’t do it without having the Right People. Our Care Team members need to be passionate about serving our clients and committed to providing the personal care and attention of a friend, whenever and wherever it is needed. More health care is being provided in the home and the vast majority of people would like to age in place, independently, at home. So, the demand for our type of services will continue to grow.That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are exemplify our core values- being
Compassionate,
Professional,
Adaptable,
Dependable, and who serve as
Advocates for their clients thus improving their quality of life.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We will help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We will coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We will keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We will celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay and other benefits.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.