Care Coordinator

Responsive recruiter

Benefits:

• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

HomeWell Care Services - Salem, MA

Position overview

Title Care Coordinator (Part-Time)

Classification Part-time, non-exempt, hourly

Reports to Owner

Location Salem, MA territory: field visits to client homes plus remote work

Hours Typically 15-20 hours per week: a weekday working window of 11 AM-3 PM, with facility visits and assessments scheduled flexibly, plus short weekend and holiday check-ins

Position summary

The Care Coordinator turns inquiries into active clients and keeps current clients well supported. The role follows up every lead, carries out in-home assessments, sets up care plans, and keeps clients and families informed. All activity is recorded in WellSky.

Key responsibilities

Lead follow-up and intake

• Contact every new lead (from HomeWell, the website, social media, referrals or calls) within 1 hour during the working window (11 AM-3 PM weekdays); leads received outside it by the start of the next window
• Monitor social media channels (Facebook, Instagram, Google Business Profile) daily and respond to messages, comments and inquiries the same way as any other lead
• Re-engage all existing older leads using the follow-up process below, starting in the first two weeks
• Explain services, pricing and next steps to prospective clients and families
• Book in-home assessments with qualified leads

Client assessments and onboarding

• Carry out in-home assessments of each client's care needs and home environment
• Prepare the care plan and recommended service hours
• Complete client service agreements and onboarding paperwork
• Coordinate the start of services with the scheduling team

Care coordination for active clients

• Maintain regular contact with clients and families
• Update care plans when needs change
• Resolve client concerns and escalate serious issues to the Owner
• Conduct supervisory or follow-up visits as required

Referral outreach

• Visit referral facilities in the territory, such as hospitals, rehab centers, skilled nursing facilities, assisted living communities, senior centers and physician offices
• Build relationships with discharge planners, case managers and social workers
• Attend local community and networking events for older adults and caregivers
• Make 10 facility visits per week, planned in efficient routes; most are short drop-in visits with HomeWell materials. Follow up with each contact within 48 hours
• Log every visit and contact in WellSky

Documentation

• Log every lead, contact attempt, assessment and client update in WellSky on the same day
• Use only the company phone number and email for client and lead communication
• Protect client information in line with HIPAA and company policy

Performance expectations

Measure Expectation

First contact with a

new lead Within 1 hour during the working window (11 AM-3 PM weekdays); otherwise by the start of the next window

Follow-up on non-

responsive leads 3 attempts over 7-10 days (call, text, call), then mark as Cold

Cold lead that

responds later Reopen and handle as an active lead

Assessment after a

lead qualifies Booked within 48-72 hours where the client is available

WellSky records Every contact logged the same day; unlogged contacts do not count toward performance

Weekly report to

the Owner Leads received, contacted within 1 hour, social media inquiries handled, assessments booked, clients signed, referral facility visits completed (expected 10 per week)

Compensation: $24.00 - $28.00 per hour

An Industry-Leading, Nation-Wide Team

At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.