Care Coordinator

JOB TITLE: Care Coordinator (DUI/SUD) Updated: 9/2026

DIVISION: Outpatient Services

REPORTS TO: Program Manager of Care Coordination

FLSA STATUS: Non-Exempt

WORK HOURS:

NATURE OF WORK: The Care Coordinator (SUD/DUI) provides care coordination, substance use disorder services, and DUI program coordination to individuals receiving services through Valley HealthCare System. In addition to traditional Care Coordinator responsibilities, the Care Coordinator (SUD/DUI) is responsible for coordinating and monitoring the agency's DUI program requirements. The Care Coordinator convenes the treatment team and acts as the primary contact person for the client within the agency. The Care Coordinator serves as an information source and interfaces with external services, ensuring quality, availability, continuity, flexibility, and integration of necessary resources and services. Due to the regulatory and time-sensitive nature of DUI programming, the position requires the ability to independently track multiple client requirements and deadlines while maintaining accurate documentation and providing appropriate client support.

Care Coordination Duties:

• Assess client's needs and evaluate progress toward treatment goals.

• Maintain face-to-face contact with TCM clients at least every 90 days. Targeted Case Management clients are required for services at least every 30 days, with 90 days being in person.

• Use electronic conferencing technology, such Microsoft Teams to facilitate client interaction when face-to-face is not possible.

• Keep treatment plans and reviews current for the assigned caseload.

• Initiate, coordinate, and facilitate interdisciplinary treatment team meetings.

• Use clear and effective communication skills with clients, families, and other professionals.

• Link and refer clients to necessary resources and services to meet their individual needs.

• Provide crisis services and intervention and/or assistance with consideration of the principles of client choice and least restrictive alternatives.

• Provide supportive individual and/or group counseling within the scope of training and assigned responsibilities.

• Work closely with other Care Coordinators and/or Team Members to ensure continuity and coordination of services.

• Assist with walk-in clinic coverage.

• Complete and submit Electronic Medical Record documentation as required by Valley, OHFLAC, BMS, CMS, and other licensing agencies. Documentation, including Direct Support Progress Notes, Master Treatment Plans, and other required documentation, must be completed accurately and timely (within 24 hours) and appropriately reflect services received by the consumer.

• Review consumer Electronic Medical Record (EMR) charts and documentation from other programs or service providers on a regular basis, at least monthly and ongoing as needed, to ensure coordination of services.

• Meet minimum productivity requirements

• Adhere to Valley's Standards of Conduct and Compliance.

• Serve on committees as assigned.

• Attend trainings and in-services as required for compliance and skill improvement.

• Participate in the on-call rotation for Saturday Clinic walk-ins.

DUI Program Duties:

• Coordinate the intake and registration process for individuals participating in the DUI program.

• Provide clients with information regarding DUI program expectations, required services, fees, timelines, documentation, and completion requirements.

• Coordinate and/or complete required substance use assessments and ensure assessments are completed within required timeframes.

• Coordinate required drug and alcohol screening, including scheduling, documentation, tracking results, and follow-up when applicable.

• Monitor client participation and progress toward completion of all DUI program requirements.

• Maintain accurate and up-to-date records of DUI program participation, attendance, assessments, drug screens, payments, referrals, and completion requirements.

• Coordinate with the DMV regarding applicable client requirements, documentation, program participation, and completion information, within the scope of Valley's role and applicable confidentiality requirements.

• Serve as a primary point of contact for clients regarding DUI program requirements and assist clients in navigating the steps necessary to meet those requirements.

• Coordinate with treatment providers, courts, probation, DMV, and other involved agencies or professionals as appropriate to support continuity of services and completion of requirements.

• Coordinate and/or process DUI program payments in accordance with Valley's established procedures, including communicating payment expectations and documenting payments or outstanding balances.

• Monitor outstanding program requirements and proactively communicate with clients regarding missing assessments, drug screens, payments, appointments, documentation, or other required components.

• Maintain compliance with applicable DUI program regulations, Valley policies and procedures, and documentation requirements.

• Complete required DUI program forms, correspondence, reports, and other documentation accurately and within established timeframes.

• Conduct exit interviews with clients completing or exiting the DUI program and ensure all required completion or discharge documentation is finalized.

• Provide clients with appropriate documentation or information regarding program completion when all requirements have been satisfied.

• Communicate concerns regarding client participation, non-compliance, or barriers to completion to the appropriate supervisor or program leadership.

• Assist with identifying and addressing barriers that may prevent clients from completing DUI program requirements, including coordination of referrals to appropriate SUD, mental health, medical, or community services.

• Maintain appropriate confidentiality and follow all applicable federal and state requirements related to substance use disorder records and client information.

• Coordinate with the DUI Program Supervisor/Program Leadership regarding program operations, client concerns, regulatory requirements, and process improvement as needed.

• Other duties as assigned.