Care Coordinator - Union County

Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families. 

Position is full-time, 40 hours per week, and candidates preferably lives in Union County. Evenings and weekends as needed for family meetings and community networking events.

REQUIREMENTS 

Education:  

• Master’s degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or 
• Bachelor's degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or 
• High school diploma or GED equivalent  

Experience:  

• Experience in providing community-based services to youth and their families or caregivers (i.e., family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development) as follows: 
• Master’s degree: minimum of 1 year of relevant experience 
• Bachelor’s degree: minimum of 2 years of relevant experience 
• No degree: minimum of 3 years of relevant experience 
• Culturally competent or responsive with training and experience necessary to manage complex cases. 
• Qualifications and experience to work with children and families experiencing SED, trauma, co-occurring behavioral health disorders and engaged with one or more child-service systems. 
• Communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community.  
• Proficient and accurate in computer use. 

Licensure and Certifications:  

• CPR/First Aid and NCI/CPI Certifications within 90 days of employment. 
• Valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.  
• Obtain and maintain CANS (Child and Adolescent Needs and Strengths Assessment) certification within 1 year of hire. 
• High Fidelity Wraparound training program provided by an independent validation entity recognized by the ODM (the COE).  
• Maintain active licensure in good standing. 
• Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite, and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless).  

Preferred Qualifications:  

• Associate’s degree. 

• Reside in the county assigned to serve. 

RESPONSIBILITIES 

Essential Functions and Primary Responsibilities: 

1. Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). 
2. Builds and maintains knowledge of available community resources and helps to link youth and family to needed support. 
3. Conducts comprehensive CANS assessment and facilities development of an individualized, strength-based Child and Family-Centered Care Plan. 
4. Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. 
5. Facilitates Child and Family Team meetings and ensures the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. 
6. Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. 
7. Develops safety-crisis plan with youth, family, and reviews  
8. Ensures that initial and ongoing engagement, contacts, and documentation are completed as required per CME (Care Managed Entity) rules.  
9. Must be willing to work flexible hours which may include evenings and/or weekends. 
10. Required to provide services in the home and other community settings. 
11. In compliance with Harbor’s telehealth policies and procedures, provides telehealth services for assigned clients utilizing Harbor authorized or provided telehealth equipment. 
12. Facilitates discharge, transition activities and linkages with other services as needed. 
13. Completes documentation in the format appropriate and acceptable to Harbor and submits all documentation according to Harbor policy and as required for CME. 
14. In providing billable services, that meet or exceed unit/direct service expectations established by Harbor.  
15. Provides crisis intervention services and is available for consultation. 
16. Timely and accurate completion of Peer/Clinical Records Reviews for other staff and demonstrates satisfactory performance on Peer/Clinical Record Reviews. 
17. Participates in supervision, peer consultations, staff meetings and continuing education.   
18. Reviews “Authorizations to Disclose / Obtain Confidential Information” (ROIs/PHIs). 
19. Demonstrates satisfactory performance on identified outcome measures and client satisfaction reports. 
20. Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.  
21. Provides support, education, and consultation, assists the client and family in increasing social support skills and networks, conducts and coordinates indicated evaluations and assessments by internal and/or external providers, coordinates and monitors all services identified in the Child and Family-Centered Care Plan, and aids in gaining access to essential community resources. 

General Competencies/Performance Expectations: 

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols. 
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action. 
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes. 
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance. 
• Manages time and utilizes leave in accordance with organizational policies and procedures. 
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs. 

Working Conditions:  

• Remote and field environments. 
• Will be in the community to meet with clients. 
• Travel expectations: 
• Drive own vehicle for work required travel, including attending necessary department and community in person meetings. 
• Regular exposure to confidential information 
• Potential exposure to behavioral or crisis situations. 
• Ensures coverage of services, supervision, and crisis support across care coordination teams including available 24/7 coverage for care coordination youth and families. 
• This position is union.Union eligibility applies only to full-time or part-time hires; contingent or temporary appointments are not covered by the union, even if the position is otherwise unionized. 

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: 

• • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Ability to make a difference in your community!