Immediate need for a talented
Care Management Support Coordinator II. This is a
06+months contract opportunity with long-term potential and is located in
McAllen ,TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-32575
Pay Range: $18.5/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Provide outreach to members via phone to support care plan next steps, community resources, and scheduling concerns.
- Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols.
- Support member onboarding and day-to-day administrative duties, including sending welcome letters and educational materials.
- Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements.
- Make referrals to address Social Determinants of Health (SDOH) needs and ensure members receive high-quality customer service.
- Meet a daily goal of contacting at least 30 members to schedule assessments and follow up within strict turnaround times.
Key Requirements and Technology Experience:- 1 to 2 years of call center experience, preferably in a healthcare or managed care setting.
- High School Diploma or equivalent.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Strong customer service skills and ability to handle high call volumes.
- Bilingual skills are a nice to have.
Our client is a leading
Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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