Care Management Support Coordinator II - Remote, TX

Care Management Support Coordinator II - Remote, TX

Location: Remote | Candidates must reside in the Hidalgo area, Corpus Christi, or San Antonio, TX

Pay Rate: Starting at $18.00/hour

Schedule: Monday-Friday 8:00 AM-5:00 PM

Dean's Professional Services is seeking a dependable and detail-oriented Care Management Support Coordinator II to support a leading healthcare organization. This remote opportunity is ideal for a customer-focused professional with strong communication and organizational skills who enjoys helping members navigate care plans, access health plan benefits, and connect with valuable community resources.

Responsibilities

• Conduct outreach calls to members to discuss care plan next steps, scheduling needs, available resources, and ongoing education.

   

• Answer inbound calls and respond to member, provider, and staff inquiries.

   

• Serve as a primary point of contact to help resolve questions, concerns, and service-related issues.

   

• Assist members in accessing health plan benefits, community resources, and support services.

   

• Identify available local resources and make referrals to address Social Determinants of Health (SDOH) needs.

   

• Explain care plan procedures, program protocols, and available services to members and providers.

   

• Support member onboarding by preparing and sending welcome letters, correspondence, and educational materials.

   

• Schedule services and coordinate administrative activities to support care management programs.

   

• Document and maintain accurate non-clinical member records in accordance with organizational policies and applicable state and regulatory requirements.

   

• Provide relevant documentation to providers as needed.

   

• Apply knowledge of assigned health plans, benefits, and available resources to support member needs.

   

• Maintain professional communication and deliver quality customer service.

   

• Comply with organizational policies, procedures, and applicable standards.

   

• Perform other duties as assigned.

   

Qualifications

• High School Diploma or GED required.

   

• 1-2 years of related experience required.

   

• Strong verbal and written communication skills.

   

• Excellent customer service, organizational, and problem-solving abilities.

   

• Ability to manage multiple tasks and prioritize responsibilities in a remote work environment.

   

• Ability to handle confidential member information appropriately.

   

• Experience with healthcare administration, care coordination support, health plan services, or member outreach is beneficial.

   

Why Join Dean's Professional Services?

• Competitive pay starting at $18.00/hour.

   

• Remote work opportunity for eligible Texas residents in the specified areas.

   

• Consistent Monday-Friday schedule.

   

• Opportunity to build experience in care management and health plan services.

   

• Supportive and collaborative professional environment.

   

• Opportunities for career growth and professional development.

   

• Access to benefits including medical, dental, vision, and 401(k).

   

• Career opportunities with a nationally recognized staffing firm.

   

Dean's Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 healthcare professionals with leading organizations across the country by matching exceptional talent with rewarding career opportunities.

Apply today atwww.deansprofessionalservices.comor call 713-785-7483 for more information.

Dean's Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.