Overview
The Care Model Coordinator supports the successful execution of Care Model priorities across CommUnityCare. The role provides coordination across Care Model Academy onboarding, ongoing education, and other key department initiatives, helping ensure programs are organized, consistent, and aligned with department goals. The Coordinator also supports the systems and data that help the team monitor participation, engagement, and progress, including rounding and survey data, program tracking, and routine reporting. Working with organizational partners, this role helps maintain clear communication, reliable processes, and follow-through on key activities and deliverables.The role contributes to the standardization and sustainability of Care Model programs by maintaining the tools, documentation, and coordination structures that support consistent execution across the organization.
Responsibilities
Essential Functions
- Onboarding & Education Coordination
- Coordinate onboarding, ongoing education, and role-specific training schedules for Care Model Academy programs.
- Coordinate instructors, learners, training spaces, materials, and other resources required for education activities.
- Maintain the Academy calendar and track enrollment, attendance, completion, cancellations, and rescheduling.
- Maintain training resources, evaluations, competency documentation, and Academy program records.
- Care Model Program & Leadership Support
- Provide coordination and administrative support for Care Model leadership and department priorities.
- Maintain workplans, timelines, action items, and key deliverables to support follow-through and keep priority work on track.
- Coordinate meetings, communications, presentations, reports, and other materials needed to support department activities and leadership.
- Support Care Model initiatives, including Care Model Ready, rounding, performance improvement activities, pilots, and other priorities by coordinating logistics, stakeholder follow-up, and items requiring leadership attention.Data, Survey & Reporting Support:
- Maintain rounding, survey, program, and other Care Model data in designated tracking systems.
- Coordinate survey distribution and track participation, responses, and completion.
- Monitor data completeness and accuracy and follow up on missing or inconsistent information.
- Compile routine reports, summaries, and dashboards to support visibility into program activity, survey results, rounding findings, and progress.Department Infrastructure & Resources:
- Maintain department resources, templates, program documentation, meeting records, and shared files to support consistency and easy access to current information.
- Support content organization and maintenance across SharePoint and other designated systems, including document updates and version control.
- Support department communications and other administrative resources needed for Care Model activities.
Knowledge, Skills and Abilities:
- Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills.
- Self-starter who works independently, anticipates needs, and follows through.
- High level of skill in building relationships and providing excellent customer service.
- Strong attention to detail and sound judgment.
- Proficiency with Microsoft Office, Teams, Outlook, SharePoint, and similar tools.
- Ability to maintain confidentiality and quickly learn new systems.
- Familiarity with healthcare operations and continuous improvement principles preferred
Qualifications
Minimum Education:
- Associates Degree (higher degree accepted) in healthcare administration, business administration, education, organizational development, or a related field.
Minimum Experience:
- 2 years of professional experience in healthcare, program coordination, administrative operations, education/training coordination, project coordination, or a related professional setting. Required Or
- Or a degree in Healthcare Administration or a related field in lieu of the required experience. Required