Career Advisor

Provide case management and career counseling to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine WIOA eligibility and accurately complete required documentation for enrollment
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts. Maintain customer files as specified by contractor.
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Perform other duties as assigned

Education and Experience Requirements:

• Career counseling experience

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in Education, Social Work, Human Resources or a related area
• Knowledge of Microsoft Office programs
• Driver’s license required